The NurseCom Team includes Registered Nurses, Pharmacy Technicians, Clinical Support and Administrative staff. Together they work 24/7 to ensure your business of patient care is seamless to your callers during the after-hours shifts.

The NurseCom Team is an extension of your business during the after-hours shifts. Your phone lines will be forwarded to your dedicated account in NurseCom’s telephone system. Our professional Clinical Support staff greets your callers (as you), screens for what their need is, and routes that call to the appropriate clinician or service. The average return call time by a clinician is 15 minutes or less.

Our Triage RN’s work seamlessly on behalf of your after-hours on-call staff; triaging the caller’s most urgent needs and endorsing the call only if a visit is required. The contact between your patient and the Triage RN lends itself to fewer unnecessary ER visits, reduced healthcare costs, improved quality of life for your after-hours on-call staff, reduced recidivism at the acute in-patient level, and a satisfied customer.

NurseCom’s Clinical Support staff screens the inbound calls according to your customized protocol. Our Client Services Team members work with you on creating the most efficient and best-practice standards in the after-hours care of your patients during the onboarding process. The support staff routes the call according to the established protocol. When a call is routed to a Triage RN you can rely on their clinical expertise and NurseCom’s hallmark as-if-at-the-bedside compassionate care. Coupled with your protocol, the Triage RN’s follow the most current Briggs Telephone Triage Protocols for Nurses (currently Sixth Edition) as dispositions of patient care when providing a telephone assessment and to determine severity of symptoms leading to the most accurate and cost-effective intervention.